This is our firm’s guarantee of Client satisfaction with our legal services. We make every effort to take care of our client’s concerns better than anyone in our industry. You will always be treated courteously, professionally and promptly. If you’ve hired lawyers in the past, you will see and feel the difference immediately.
We make this promise because of our confidence in our lawyers’ skills, experience, judgment and their commitment to delivering high quality, client focused service.
Client Service Is The Key
Our guarantee is structured to foster an open, candid relationship with clients. We pledge to provide services that effectively address each client’s specific objectives. In return, we ask our clients to tell us promptly if they are dissatisfied in any way with those services, giving us the opportunity to correct any problem and improve the service relationship.
As a law firm, we cannot guarantee that we will win a lawsuit or close a deal, we can and do promise to put our clients first, working with them to identify, address, and effectively pursue their objectives. To ensure that we provide this level of dedication, we framed our guarantee in these terms:
We guarantee that as a client of our firm you will receive cost-effective legal services delivered in a timely manner. We promise to involve you in strategic decisions and to communicate with you regularly. We cannot guarantee outcomes, but we do guarantee your satisfaction with our service. If at any time our firm does not perform to your satisfaction, we ask that you inform us promptly. We will then resolve the issue to your satisfaction, even if it means reducing our legal fees.